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Shipping & Returns

Shipping Policy

Shipping is calculated based on the region that you wish the products to be delivered to and the weight of the total order.

The rate for delivery of Cluster Boxes is charged differently separately and you will receive an invoice for the shipping following your completed order. Please find shipping costs below for Cluster Boxes (only) below:

If you would like further assistance with shipping calculations please contact us.

Return & Exchange Policy

All orders are considered firm orders and cannot be canceled without our approval.

 

All returns and cancellations must be authorized in advance and are subject to round trip shipping charges and restock fees.

 

Materials being returned must be in saleable condition and should be insured. Customer is responsible for all materials invoiced. 

 

American Mailboxes USA issues cancellation numbers to our customers. If you need to cancel an order email to customer service and obtain your cancellation number.

 

If product has been shipped, or a custom order is in process we may not be able to fulfill your request.  No returns will be accepted without a Return Authorization #. Please email with the return request. If the product shipped is the product ordered we may request a restocking fee. However, custom products like engraved mailboxes and some special ordered products are not returnable. All the items that are custom built as per your specifications are not returnable or exchangeable. 

 

All returns will be shipped back at the customer's expense, unless otherwise agreed upon.

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